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Policy Page
RETAIL CUSTOMERS
Prices are subject to change without notice ( subject to market changes).
We guarantee all of our hand made work to be defect free. Stones
are guaranteed free replacement within 6 months from purchase with the exception
of diamonds (under normal wear & tear and providing setting
has been 'checked' by RLJ every 2 months!)
We offer one free sizing within 1 month of purchase from the
internet site and within 1 week of purchase from any event we
sell our product at and from any store location.
NOTE: We do not offer refunds. We do however, offer credit notes or exchange within a pre-arranged time period.
WHOLESALE CUSTOMERS
We offer retail outlets a RLJ catalogue which costs $10.00. This is refundable with first purchase. ( NOTE: a valid tax Id number is required). There are minimum order amounts for wholesale clients. We do not offer refunds. We do however, offer 'jewellery exchange' (providing the jewellery is clean & in its original packaging) for a 10% restocking fee.
ABOUT OUR PRODUCT
Redd Line Jewellery uses sterling silver from Canadian and American sources. Most of RLJ's rings (95%) are solid sterling; making them heavier and more comfortable to wear, hence the cost. Using a 'solid inside' to our rings also has many more advantages: it is easier to size, there is no space where bacteria can grow, the piece is more durable and wearable, and it will last for many years to come.
Most sterling silver will oxidize when worn. This is due to many factors: .925 sterling silver is made up of 925/1000 parts silver and 75/1000 parts copper hence, the piece has a tendency to "age" or blacken over time. Discolouration and/or skin irritation may be due to the wearer as well: skin lotions, chlorine bleach, some hairsprays, salt, dirt, eating acidic or greasy foods, are a few examples that may cause sterling silver to darken or a reaction in the wearers skin.
We guarantee the structural integrity of our work. Sterling is a soft metal. It is harder than gold, yet because it is often worn haphazardly, damage occurs. By example; If you purchase a brand new car, would you drive it recklessly, through ditches, over speed bumps, zigzagging through traffic, clipping other cars or posts?! Why wear your jewellery the same way? Ultimately, its up to the wearer... Thanks.
A final note; Redd Line Jewellery (owners and employees) are not responsible for replacing lost or stolen merchandise. In Addition, we are not responsible or liable for any harm, injury, or death that may result from the misuse of our product by any persons.